Supply Chain Management

Aligned with FIDI-FAIM 3.4 (October 2025) & ISO 9001:2015

Our Commitment

DASA is committed to sourcing services exclusively from approved, financially stable, operationally capable, and ethically responsible suppliers. We conduct periodic reviews of our approved supplier list to ensure it consists solely of companies considered appropriate for operational, quality, and compliance reasons.

All suppliers and agents are required to demonstrate awareness of, and compliance with, DASA’s policies on Data Protection, Social Responsibility, Supply Chain Management, the FIDI Anti-Bribery & Anti-Corruption Charter, and the FIDI Anti-Trust Charter. All company emails carry a link to these policies.

The approved supplier list is maintained by the Finance Department and is readily available to all relevant staff.

Selection & Authorization of New Suppliers

Individual department managers are responsible for identifying and evaluating potential new suppliers against existing approved suppliers. A new supplier should be proposed if:

• No existing approved supplier is available within the required timescale
• Specialist requirements cannot be met by an existing supplier
• No approved supplier operates in the required region or market
• A new provider will replace an existing one for quality or cost reasons
• The new provider can demonstrably meet DASA’s purchase, quality, and compliance requirements

For certain areas of the business where many small suppliers may be required (e.g. restoration services relating to an insurance claim), lists maintained from past experience or trade associations may be used. Due to infrequent use, such suppliers may not be required to undergo the full approval process, provided that risk is assessed and documented.

Selection Criteria

When evaluating and selecting service providers, the following criteria are considered:

• Financial Stability — Satisfactory credit risk assessment or equivalent financial evaluation
• Quality — FIDI-FAIM accreditation preferred; alternative quality certifications assessed on merit
• Operational Capability — Demonstrated capacity to handle DASA’s volume and service requirements
• Sustainability — Evidence of Corporate Sustainability policy or programme
• Cyber Security — Documented cyber security policy or controls for providers handling customer data
• Ethical Conduct — Acknowledgement of DASA’s ABC Charter and Anti-Trust commitments
• Data Protection — GDPR or equivalent data protection compliance where applicable
• Regulatory Compliance — Compliance with applicable laws and regulations in operating jurisdictions

Critical Third Parties

DASA recognises that certain third-party service providers are critical to the continuity of our operations. A Critical Third Party (CTP) is defined as a party that provides products or services essential to the continuity of DASA’s critical business processes, where disruption would have a material impact on operations, customer satisfaction, or regulatory compliance.

The Operations Manager, in consultation with the Managing Director, determines which third parties qualify as critical based on operational dependency, regulatory impact, financial exposure, substitutability, and data access.

DASA maintains a documented Critical Third Party Register, which is reviewed annually. Critical third parties are formally evaluated at least once per year covering service quality, financial stability, compliance, cyber security posture, and sustainability performance.

For each identified Critical Third Party, DASA maintains continuity plans addressing alternative suppliers, maximum acceptable downtime, escalation contacts, and recovery time objectives.

Supplier Type Procedures

Packing Subcontractors

Packing subcontractors are subject to a more stringent regime due to the direct impact of this outsourced process on customer satisfaction and cargo safety. Subcontractor selection is the responsibility of the Operations Manager. Regular performance reviews are conducted via customer feedback and periodic warehouse/onsite checks. Training sessions are conducted on a regular basis. Packing subcontractors are assessed against DASA’s sustainability and ethical conduct requirements.

Shipping Lines (FCL — Full Container Load)

When preparing a quotation, Sales Department staff contact one or two approved suppliers for indicative freight rates. When a job is confirmed and booked, the Move Manager contacts a minimum of three (3) approved suppliers to ensure the most competitive rate is secured before placing the booking. Any service issues are reported to the Office Manager for consideration in future evaluations and contract negotiations.

Freight Forwarders (LCL — Less than Container Load)

The process mirrors that for Shipping Lines. Normally, at least two (2) approved suppliers are contacted prior to booking, as price levels for LCL services are typically more uniform. Any deviations from the approved list require prior authorisation from the relevant department manager.

Airfreight Forwarders

The process mirrors that for FCL Shipping Lines. Normally, at least two (2) approved airfreight suppliers are contacted prior to booking. All airfreight forwarders used must appear on DASA’s approved supplier list.

Overseas Moving Agents

DASA works with overseas moving companies acting as origin or destination agents on booked international moves. As a FIDI member, our first preference is to work with FIDI-FAIM accredited agents.

Preferred Agents — In the most frequently served markets, Preferred Agents have been identified. These are agents where the majority of DASA’s traffic is directed, based on their commitment to work closely with DASA, their quality of service, and their reciprocal business relationship.

Non-Preferred Agents — May be used when a customer or corporate client specifically requests a particular agent, a competitive rate situation requires use of an alternative agent, or no Preferred Agent is available for a specific destination. When competing for online lead company shipments, DASA may use the most competitive option available; however, the customer is informed of this when the quotation is submitted.

All agents are individually approved as credit-worthy before being added to the approved agent list. Standard credit terms are 30 days. Any exceptions must be approved by the Finance Manager and the Managing Director. If a new agent is not a FIDI member, DASA requires payment prior to delivery of destination services.

Instructions to Service Providers

All purchases are ordered in writing. Whenever specific instructions are required, full details are provided to the service provider at the time of order placement. This includes booking confirmations to freight forwarders and shipping lines, pre-advice instructions to overseas destination agents, and specific instructions to packing subcontractors and cleaning companies.

All service providers are instructed to quote DASA’s reference number on all correspondence and invoices, enabling documentation to be matched, checked, and approved prior to payment. DASA requires the Move Number to be shown on all purchase invoices as a condition of payment approval.

Quality Management

DASA actively controls and monitors quality performance across its supply chain in alignment with FIDI-FAIM requirements and ISO 9001:2015.

Monitoring — Quality issues and customer complaints relating to supplier performance are monitored on an ongoing basis. Relevant details, including root-cause identification, are discussed regularly in operations and management review meetings. Customer Service Reports are produced on a regular basis and specific supplier performance data is reviewed accordingly.

Re-Evaluation — Re-evaluation of all approved suppliers is carried out by the relevant department manager on an ongoing basis, with formal analysis conducted during quarterly company update meetings. A supplier or agent may be removed from the approved list for persistent or serious quality failures, operational incapacity, financial instability, breach of DASA’s ethical or data protection requirements, or failure to maintain required accreditations.

Data Protection in the Supply Chain

DASA is committed to the protection of personal data processed by or on behalf of the company. All suppliers and agents who access, process, or store personal data on behalf of DASA must comply with applicable data protection legislation and DASA’s Data Protection Policy.

Suppliers handling personal data must provide evidence of compliant data protection practices. Data processing agreements are put in place where required by law. Any actual or suspected data breach involving a third-party supplier must be reported to the DASA Data Protection Lead immediately. Data protection compliance in the supply chain is reviewed as part of the annual supplier evaluation process.

Anti-Bribery & Anti-Corruption

DASA has signed the FIDI Anti-Bribery and Anti-Corruption Charter (FIDI ABC Charter). This Charter is communicated to all staff, customers, and supply chain partners. DASA adopts a zero-tolerance approach to bribery and corruption.

To mitigate the risk of bribery and corruption in the supply chain, DASA:

• Requires all new suppliers and agents to acknowledge DASA’s ABC commitments as part of the onboarding process
• Screens suppliers for ABC risks as part of the selection and annual re-evaluation process
• Maintains an internal reporting procedure for staff to report any suspected corrupt conduct
• Ensures that agents and suppliers are not placed in situations that create an incentive or opportunity for corrupt conduct

Anti-Trust

DASA has signed the FIDI Anti-Trust Charter. DASA pledges a zero-tolerance approach to cartel conduct and anticompetitive behaviour. All supply chain partners are made aware of DASA’s Anti-Trust commitments.

Specifically, DASA will:

• Never make direct or indirect contact with an actual or potential competitor with the object of engaging in cartel behaviour
• Never propose or reach any agreement, formal or informal, with competitors regarding pricing, market division, customer allocation, or bid-rigging
• Report any indication of anticompetitive conduct to DASA’s legal department and/or relevant Anti-Trust authorities
• Not participate in trade association meetings in which competition-sensitive issues are discussed; if such subjects arise, DASA employees will ask for the discussion to stop or leave the meeting
• Ensure all internal and external correspondence does not contain statements that could be misinterpreted in the context of an Anti-Trust investigation
• Maintain independent judgement in all pricing and service decisions
• Limit information shared during commercial negotiations to only what is strictly necessary for the transaction

Corporate Sustainability in the Supply Chain

In line with FIDI-FAIM 3.4 requirements and DASA’s Corporate Sustainability commitment, sustainability criteria are integrated into the supplier selection and evaluation process.

DASA’s expectations of supply chain partners include:

• Awareness of and alignment with DASA’s Corporate Sustainability Policy
• Commitment to minimising environmental impact in service delivery
• Adherence to social responsibility principles including fair labour practices and anti-discrimination
• Willingness to report on sustainability performance when requested

Sustainability risk within the supply chain is assessed as part of DASA’s overall Risk Management programme.

Document Control

This Supply Chain Management Policy is reviewed at least annually by the Managing Director and updated as necessary to reflect changes in FIDI-FAIM requirements, ISO 9001:2015 standards, applicable law, or DASA’s operational circumstances.

Last Updated : 24/02/2026